IMPROVING QUALITY AND PERFORMANCE IN YOUR NON-PROFIT ORGANIZATION
by Gary M. Grobman
Foreword by Philip B. Crosby
Improving Quality and Performance in Your Non-Profit Organization is the latest book authored by Gary Grobman, Pennsylvania Nonprofit Report’s Contributing Editor. The 155-page book introduces to the non-profit sector quality management and improvement strategies that are prevalent in business circles. Among them are—
• Total Quality Management (TQM)
• Business Process Reengineering (BPR)
• Benchmarking/Best Practices
• Outcomes-Based Management (OBM)
• Large Group Interventions (LGI)
The book also includes easy-to-read, up-to-date, and practical applications of chaos theory and organization theory. It is designed to help non-profit organizations respond to uncertainty and organizational turbulence, reduce mistakes and infuse their staff with a quality ethic, rebuild their work processes from the ground up, and find and implement "best practices" of comparable organizations.
Grobman is the author of The Pennsylvania Non-Profit Handbook; The Non-Profit Handbook, National Edition; and, with Gary Grant, The Non-Profit Internet Handbook. Philip Crosby, the internationally renown quality management consultant and originator of the "Zero Defects" philosophy, provided the book’s foreword.
"It is about time that a knowledgeable executive sat down and examined the effect of quality management on the not-for-profit industry," Crosby writes. "I was delighted to learn that Gary Grobman had done just that and even more pleased when he asked that I write a foreword to the book. He has done a meticulous job of research and has given the matter a lot of thought."
About the Author: Gary Grobman is the author of The Non-Profit Handbook, National Edition, The Pennsylvania Non-Profit Handbook, now in its 4th edition, and is co-author of The Non-Profit Internet Handbook. He served as the executive director of a tax-exempt, non-profit organization for more than 13 years, and served in Washington, D.C. as a reporter and as a senior Congressional staff member to two members of Congress. He currently is the Harrisburg Contributing Editor for the monthly newsletter Pennsylvania Non-Profit Report, was a paid consultant to the Pennsylvania General Assembly on non-profit issues, and was the founder and Chairman of the Non-Profit Advocacy Network, a coalition of more than 60 Pennsylvania state-wide charitable associations which was formed to advocate for the interests of the voluntary sector.
He lives in Harrisburg, Pennsylvania.
Table of Contents
Foreword by Philip Crosby
Preface
Chapter 1. Introduction to Quality Improvement
Chapter 2. Introduction to Total Quality Management
Chapter 3. Introduction to Business Process Reengineering
Chapter 4. Introduction to Benchmarking and Best Practices
Chapter 5. Introduction to Outcome-Based Management
Chapter 6. Introduction to Large Group Intervention
Chapter 7. Introduction to Chaos Theory
Chapter 8. The Role of Boards in Change Management
Chapter 9. Closing Comments
Appendix A—Introduction to Statistical Process Control
Appendix B—Dr. W. Edwards Deming’s 14 Points
Appendix C—The Building Blocks for Return-On-Investment
Appendix D—Internet Resources
Bibliography
About the Author and Contributors
Key Word Index
ISBN: 0-9653653-4-4
Publication Date: January 1999
Price: $16.95
155 pages
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